SHIPPING

We ship exclusively with DHL Premium! The DHL Parcel with Service Premium is preferred and always transported the fastest way. Your parcel will always take the next possible flight or truck to its destination and will also be given priority in the destination country. This way it reaches its destination much faster.
Shipping costs depend on the weight and size of the goods ordered and are calculated dynamically. Despite careful review of our prices, shipping costs may change. If the actual cost of shipping is lower than the price quoted, we will automatically charge you the lower price and send you the ordered item without consultation. However, if the actual shipping cost of an order is higher than the price quoted, we will contact you and ask if your order remains valid.
We only ship living animals from Monday to Wednesday to ensure the delivery before the weekend.
The dispatch takes place after receipt of payment with DHL. An e-mail with the tracking number is automatically sent to the buyer on the day of shipment.

DHL TRANSPORT DAMAGE

In rare cases, the delivery may be damaged during transport. Don’t worry, the parcels are insured with us and you will receive a new one from us. However, it doesn’t help if you write an e-mail to Insektenliebe, because we can’t forward any complaints to DHL, not even with photos you send us.

In order for DHL insurance to pay for the damaged package in full, you must proceed as follows:

  1. If you detect the DHL transport damage at the time of delivery, you should refuse acceptance. It is important that you record that you did not accept the package due to external damage.
  2. Often everything is fine from the outside, but the contents of the package have been damaged by bad handling. In this case, you should complete a damage report, which can be downloaded from the DHL website, within seven days. You then hand in the form, all packaging contents such as cushioning film and the damaged package at a post office, which is then sent to the packaging inspection office.

SHIPPING COSTS AT A GLANCE:

Germany

DHL Parcel up to 3 kg | 5,90 EUR

DHL Parcel 3 kg – 5 kg | 6,90 EUR

DHL Parcel 5 kg – 10 kg | 8,50 EUR

DHL Parcel 10 kg – 31,5 kg | 14,50 EUR

Austria, Belgium, Czech Republic, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic

DHL Premium parcel bis 3 kg | 14,90 EUR

DHL Premium parcel 3 kg – 5 kg | 16,90 EUR

DHL Premium parcel 5 kg – 10 kg | 22,00 EUR

DHL Premium parcel 10 kg – 20 kg | 32,10 EUR

DHL Premium parcel 20 kg – 31,5 kg | 43,70 EUR

Switzerland

DHL Premium parcel up to 3 kg | 20,00 EUR

DHL Premium parcel 3 kg – 5 kg | 23,50 EUR

DHL Premium parcel 5 kg – 7 kg | 27,10 EUR

DHL Premium parcel 7 kg – 10 kg | 32,50 EUR

DHL Premium parcel 10 kg – 15 kg | 41,40 EUR

DHL Premium parcel 15 kg – 20 kg | 50,30 EUR

DHL Premium parcel 20 kg – 31,5 kg | 70,80 EUR

Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, United Kingdom, Vatican City

DHL Premium parcel up to 3 kg | 16,20 EUR

DHL Premium parcel 3 kg – 5 kg | 18,40 EUR

DHL Premium parcel 5 kg – 10 kg | 24,00 EUR

DHL Premium parcel 10 kg – 20 kg | 35,40 EUR

DHL Premium parcel 20 kg – 31,5 kg | 48,35 EUR

Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Ireland, Herzegovina

DHL Premium parcel up to 3 kg | 16,50 EUR

DHL Premium parcel 3 kg – 5 kg | 19,00 EUR

DHL Premium parcel 5 kg – 10 kg | 25,30 EUR

DHL Premium parcel 10 kg – 20 kg | 37,75 EUR

DHL Premium parcel 20 kg – 31,5 kg | 52,10 EUR

Macedonia, Montenegro, Serbia, Ukraine, Belarus

DHL Premium parcel up to 3 kg | 21,10 EUR

DHL Premium parcel 3 kg – 5 kg | 24,70 EUR

DHL Premium parcel 5 kg – 10 kg | 33,60 EUR

DHL Premium parcel 10 kg – 20 kg | 51,40 EUR

DHL Premium parcel 20 kg – 31,5 kg | 72,00 EUR

Algeria, Libya, Morocco, Tunisia, Egypt, Georgia, Israel, Lebanon, Syria, Russia, Turkey, Tunisia

DHL Premium parcel up to 3 kg | 35,30 EUR

DHL Premium parcel 3 kg – 5 kg | 42,20 EUR

DHL Premium parcel 5 kg – 10 kg | 59,50 EUR

DHL Premium parcel 10 kg – 20 kg | 93,95 EUR

DHL Premium parcel 20 kg – 31,5 kg | 133,70 EUR

Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Canada, China, Hong Kong, India, Indonesia, Japan, South Korea, United States of America (USA), Rest of world

DHL Premium parcel up to 1 kg | 32,80 EUR

DHL Premium parcel 1 kg – 2 kg | 39,00 EUR

DHL Premium parcel 2 kg – 3 kg | 45,20 EUR

DHL Premium parcel 3 kg – 4 kg | 51,40 EUR

DHL Premium parcel 4 kg – 5 kg | 57,60 EUR

DHL Premium parcel 5 kg – 6 kg | 63,80 EUR

DHL Premium parcel 6 kg – 7 kg | 69,90 EUR

DHL Premium parcel 7 kg -8 kg | 76,10 EUR

DHL Premium parcel 8 kg – 9 kg | 82,30 EUR

DHL Premium parcel 9 kg – 10 kg | 88,50 EUR

DHL Premium parcel 10 kg – 20 kg | 150,40 EUR

DHL Premium parcel 20 kg – 31,5 kg | 222,00 EUR