\n
Delivery time<\/h2>\n\n\n\n
As soon as we have completed the dispatch bill, you will receive an automatic e-mail from us with your consignment number. Sometimes the e-mail also ends up in the spam folder, depending on how active you have set it. The shipping time with DHL varies depending on where the parcel is going. With our Tier shipping, which is sent with UPS Express, your order will be with you the next day. <\/p>\n\n\n\n
Within Germany, we are unfortunately only able to submit a tracking request to DHL or UPS after one week. So be patient and don’t worry, we will provide the animals with food and moisture on their journey to you. <\/p>\n<\/div>\n<\/details>\n\nFrom which countries can I order?<\/summary>\n\n
Delivery areas<\/h2>\n\n\n\n
In principle, we ship throughout Europe. But it’s best to check your shopping cart to see if we also deliver to the country you come from. In principle, we are happy to ship anywhere, but the delivery costs will always vary slightly. Simply add the product to your shopping cart, enter your address and check. Please pay attention to the import regulations of your country! Not all organic materials and animals can be shipped to all countries. You should check with your country’s veterinary office or customs beforehand. We accept no responsibility for this. <\/p>\n<\/div>\n<\/details>\n\nMy order contained the wrong product or something was missing. What can I do? <\/summary>\n\n
Incorrect delivery<\/h2>\n\n\n\n
If something went wrong with your order, too much or too little or something wrong was delivered, then please just write us an email to service@insektenliebe.de with your name and order number and tell us briefly what was wrong. We will then take care of it immediately. <\/p>\n<\/div>\n<\/details>\n\nAn item is sold out in the store. When will it be available again? <\/summary>\n\n
Sold out<\/h2>\n\n\n\n
Unfortunately, we don’t always manage to breed all the animals so that they are always available in the store. Just be patient with us and enter your e-mail address in the product. You will automatically receive an e-mail as soon as the product is available again. We do not keep waiting lists or reservations by e-mail, there are only two of us and our bookkeeping is enough bureaucracy and Excel tables for us…ufff <\/p>\n<\/div>\n<\/details>\n\nI have ordered the wrong item by mistake. What can I do? <\/summary>\n\n
Returns<\/h2>\n\n\n\n
Too big, too small or you don’t need the delivered item or several items after all? Then simply send the goods back to us and we will refund the purchase price upon receipt! Unfortunately, you will have to pay the return shipping costs yourself. <\/p>\n\n\n\n
Our address:<\/p>\n\n\n\n
Insektenliebe GmbH<\/strong><\/p>\n\n\n\nIm Unterw\u00e4sser 5<\/p>\n\n\n\n
72574 Bad Urach<\/p>\n\n\n\n
Incidentally, there is no right of withdrawal for animals. The little ones are happy that they have survived the journey and don’t want to go back in the package. So please think carefully before you buy an animal. <\/p>\n<\/div>\n<\/details>\n\nCan I return live animals?
<\/summary>\n\n
Live animals are not commodities like screws or T-shirts.<\/p>\n\n\n\n
A return shipment would harm the animals and is therefore excluded for animal welfare and safety reasons. Therefore, there is no right of withdrawal or return for live animals. <\/p>\n<\/div>\n<\/details>\n\nDo I have a live arrival guarantee?
<\/summary>\n\n
We give a voluntary live arrival guarantee of 24 hours from delivery.<\/p>\n\n\n\n
If an animal does not survive the transport or arrives severely damaged, please contact us within 24 hours with informative photos.<\/p>\n\n\n\n
We will then take care of replacement or reimbursement.<\/p>\n\n\n\n
Important:<\/strong> It is not necessary or permitted to return the animals.<\/p>\n<\/div>\n<\/details>\n\nWhat happens in the event of extreme temperatures or delays?
<\/summary>\n\n
Dispatch only takes place if the conditions for the animals are acceptable.<\/p>\n\n\n\n
If the weather is unsuitable, we reserve the right to postpone shipment – always in the interests of animal welfare.<\/p>\n\n\n\n
In the case of express delivery, we will deliver the shipment as quickly as possible.<\/p>\n\n\n\n
Delays caused by the shipping service provider are unfortunately beyond our control.<\/p>\n<\/div>\n<\/details>\n\nWhat happens if a consignment is refused?
<\/summary>\n\n
If a shipment is not accepted or is delayed, additional costs and risks arise for the animals.<\/p>\n\n\n\n
In such cases we are unfortunately unable to offer a replacement delivery or refund and reserve the right to pass on any costs incurred.<\/p>\n<\/div>\n<\/details>\n\nHow does revocation work with accessories?
<\/summary>\n\n
You can cancel accessories within 14 days. The return shipment is at your own expense. <\/p>\n\n\n\n
Please only return unused or merely inspected goods – just as you would do in a store.<\/p>\n<\/div>\n<\/details>\n\nCan I get replacement bulbs?
<\/summary>\n\n
Light bulbs with filaments are consumables.<\/p>\n\n\n\n
Failure after commissioning is generally normal wear and tear and not a product defect.<\/p>\n\n\n\n
If you receive a defective lamp, please contact us immediately.<\/p>\n<\/div>\n<\/details>\n\nWho is responsible for the animals after delivery?
<\/summary>\n\n
From the time of handover, responsibility for keeping, care and accommodation lies with the buyer.<\/p>\n\n\n\n
Please ensure that suitable housing conditions are available before ordering.<\/p>\n<\/div>\n<\/details>\n\nHow can I contact you if I have any questions or problems?
<\/summary>\n\n
It is best to send an e-mail to service@insektenliebe.de with a short description and – if necessary – meaningful photos.<\/p>\n\n\n\n
This means we can help quickly and easily.<\/p>\n<\/div>\n<\/details>\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"
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